Hiring·
I've Stopped Reading Resumes the Way I Used To
After 15 years hiring in hospitality, here's what I actually look for on a resume — and the one thing it can never tell me.
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Insights from 15 years in operations
Hiring, leadership, and job search — written by a practitioner who has been on both sides of the table.
Hiring·
What I Actually Look For When Hiring
Skills are the easiest thing to evaluate in an interview. They're also the least important. After 15 years hiring in hospitality operations, here's what actually matters.
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